Electronic Government essentially refers to 'The utilization of IT, ICTs, and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery in the public sector.
Our expertise with governmental systems has enabled us to deliver path breaking solutions to government systems at various levels. The solutions that have been delivered fall in various important functions within government systems like Health, Municipal Reforms, Transportation, urban development, utilities etc.
WEB PRESENCE marked by web presence of public institutions and dissemination of information. This information is also being integrated for citizen access through the portals which provide basic information on Government programmes and services. Web presence can range from basic and static information to access to databases, documents, policies etc. with the aid of help features and site map.
INTERACTIVE PRESENCE is marked by an interactive interface with stakeholders with pro-active solutions to problem solving and electronic requests for services and financial transactions. The service starts on the internet but does not always end there. Applications related to property tax, land registration, property titles are now being replicated at the national level. Efforts to widen the reach of these basic services to ordinary citizens through community access in several ways - through Online Sections at Government Offices, integrated service delivery through one-stop service centres - E kiosks, jansevakendrasetc, Post Offices, call centres, cooperative centres etc.
TRANSACTIONAL PRESENCE- Completion of transactions on the internet and access to internet. This interaction in turn results in vertical and horizontal integration which changes the way a service is delivered, the effort being for completion of the transaction for the service through the internet with putting in place of back-end integration. The architectural model for this stage requires interoperability and convergence. There is electronic communication between the platform and citizen and the transaction is completed online.
NETWORKED PRESENCE AND E-PARTICIPATION is marked by a Government to Citizen (G2C) framework based on an integrated network of public agencies, process certification and participation in basic process design and political processes. Web comment forms, upcoming events, on line polling mechanism, discussion forums and online consultation facilities are part of this stage. IntegratedPortals are central to this integration. Web based political participation and institutionalization of stakeholder participation with tools like citizen polling mark important benchmarks in this stage.
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